Cleansing Hand Gel

If for whatever reason you change your mind and would like to return your order after delivery, we will be happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 7 consecutive days after delivery.

Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 7 calendar days from the day after delivery. The goods must be in a ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. Whilst the goods are in your possession you must take reasonable care of them.

If you change your mind, we will accept returns. In that case, you will be required to cover the cost of shipping it back to us.

If you wish to send the product back to us, you must first email us at desofamilyshop@gmail.com quoting your order number in order to inform us of your decision to cancel.  We can then make arrangements for the return of your product.

When returning unopened products to us you must do so without undue delay and, in any event, no later than 72 hours from the day on which you communicate to us your decision to cancel.

Once we have received the goods back from you, we will give you a refund for the cost of the product excluding the delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.

Refunds take 3-5 working days to be credited to you from the date the returns were accepted.

We cannot refund/cancel your purchase:

• If you return your product without proof of purchase
• The product has been opened or used

 

What happens if my product arrives damaged?

Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing desofamilyshop@gmail.com

If the product was damaged, we do ask that you:
•    Do not use the product for your own safety
•    Inform us straight away